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5 ways to benchmark your service provider's maturity in 'mark'eting their automation and AI offerings

Date : Oct 5, 2016 9:00:00 AM

Outsourcing arrangements in many organisations are now more than 20 years old, and as such the relationships these companies share with their service provider goes much deeper than the vanilla phrase “strategic partner” would suggest.

In many cases external providers have essentially become parts of the client’s own office in all but name.

However as with all long term relationships, things can get stale and monotonous, particularly if it seems that fresh commitments and added value are not being offered from both sides.

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Legal Implications of Robotic Process Automation and Artificial Intelligence

Date : Sep 4, 2016 10:30:00 AM

Readers of my previous article, which sought to debunk some of the myths around robotic process automation and artificial intelligence, were hopefully convinced to not be fearful of an impending jobs apocalypse.

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How and Why we should embrace artificial intelligence

Date : Aug 8, 2016 9:00:00 AM

I feel sorry for the management of Blockbuster as I pass through this store in my neighbourhood. I have personal memories with this store. I grew here, from the kids section to romantic to the forbidden section of adult movies.

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Why Automation job fears are misguided in broader employment context

Date : Jul 22, 2016 9:30:00 AM

Automation mixed in with emerging artificial intelligence is a wonderful way for online article writers to lure in readers with scary headlines about robots taking everyone’s jobs, but like most clickbait, the truth is far less dramatic.

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Uberisation of Big 4: What, Why, How?

Date : Jun 29, 2016 9:00:00 AM

The Big 4s need to evolve from being a polished "bodyshopper" to an IP based business model. My views have been covered in today's Australian Financial Review on the same.

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#Big Data and #Analytics sourcing strategies

Date : Jun 5, 2014 9:00:00 AM

Big Data and Data Analytics are constantly impacting and changing the business models.

Data Analytics and outsourcing (onshore/offshore) goes hand with hand as organisations find it difficult to find, attract and retain resources with contemporary skill sets such as Data Scientists with multidisciplinary experience.

It might be the optimal strategy to outsource (onshore/offshore) to vendor (Strategic Partner) from day one.

"Which" data analytics vendors have "What" capabilities, from "where" they will serve you and "how" to engage with them, "what" should be a optimal "Target Operating Model" and "why" they should be selected.

All these key questions has been addressed in this Guest Column which has been published in the Australian Financial Review. It can be downloaded from here and can be viewed online here. 

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"MODI-fying" outsourcing strategies in new India

Date : Jun 2, 2014 9:00:00 AM

Recent elections results in India would impact outsourcing strategies of the global organisation in medium to long term. It is predicted to have positive impact on Socio-economic structure which would have dramatic impact on cost structure of doing business or running operations in India.

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