--- title: RPA Bot Exception Management Solution | MindAssist description: Manage RPA Bot exceptions effortlessly with MindAssist. Our solution automatically raises support tickets and retriggers bots to streamline your automation. --- ![2-4](https://www.mindfieldsglobal.com/hubfs/2-4.png) ## MINDASSIST [ Request a complimentary demo ](https://www.mindfieldsglobal.com/mindassist#download_browser_sec) ![features-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-1.webp?width=256&height=256&name=features-1.webp) 24x7 automated monitoring of bots ![features-2](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-2.webp?width=256&height=256&name=features-2.webp) Tracking and automatically creating a support ticket when a bot encounters an exception ![features-3](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-3.webp?width=256&height=256&name=features-3.webp) Zero turnaround time for error reporting. Tickets are raised in real-time ![features-4](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-4.webp?width=256&height=256&name=features-4.webp) In case of repeated bot exceptions, the latest bot run details are added to the existing ticket as comments ![features-5](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-5.webp?width=256&height=256&name=features-5.webp) Triggering Email/Teams/Slack notification upon bot exceptions ![features-6](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-6.webp?width=256&height=256&name=features-6.webp) Retriggering the bot directly from the support ticket ![features-7](https://www.mindfieldsglobal.com/hs-fs/hubfs/features-7.webp?width=256&height=256&name=features-7.webp) Ability to prioritize tickets, allocate them to groups, and capture custom details of the automated process ## WHAT IS MINDASSIST? MindAssist is a solution that enables customers to effectively manage RPA Bot exceptions by autonomously generating support tickets and reactivating the bot directly from the ticket. This enhances the robustness of business and IT automations developed using any RPA tool and an Integration Platform as a Service (IPaaS). It aligns with Mindfields' vision to reduce the overall cost of automation. MindAssist uses the drag-and-drop feature of the custom connectors built and supported by Mindfields. It monitors bots running in production environments and tracks their status. As soon as a bot encounters an exception, it captures the relevant details of the issue and generates a ticket in an ITSM platform. It has the capability to trigger Email, Slack, and/or Teams notification of the ticket to appropriate stakeholders in real-time. Post-resolution, the solution can retrigger the bot directly from the ITSM platform. The latest deployment details are captured in the ticket’s comment for reference. The functionalities of MindAssist are modularly designed, allowing users to choose the components they'd like to use while discarding others that are irrelevant to them. ## Our Credentials ![Mindassit our credentials (2)](https://www.mindfieldsglobal.com/hs-fs/hubfs/Mindassit%20our%20credentials%20(2).jpg?width=430&height=298&name=Mindassit%20our%20credentials%20(2).jpg) ![shane-rigney-2](https://www.mindfieldsglobal.com/hs-fs/hubfs/shane-rigney-2.webp?height=400&name=shane-rigney-2.webp) ### SHANE RIGNEY ##### Integration and Automation Development Manager, Allens “MindAssist provides us with peace of mind by offering continuous monitoring of our RPA bots. With the ability to receive alerts and track issues in our ticket management system, we can ensure the resiliency of our bots. In the event of any disruptions, the bot can be quickly restarted from the ticket. We are thrilled to explore additional integration opportunities with MindAssist to lower our total cost of ownership of automation initiatives, which will help us manage and expand our RPA capability more economically.” - PRE - MINDASSIST - POST - MINDASSIST ![Pre 1-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Pre%201-1.png?width=56&height=56&name=Pre%201-1.png) 1 RPA bots monitored by allocated admins only during business hours ![Pre 2-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Pre%202-1.png?width=56&height=56&name=Pre%202-1.png) 2 Upon issue detection, an incident is logged into the ITSM platform with L1 analysis ![Pre 3-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Pre%203-1.png?width=56&height=56&name=Pre%203-1.png) 3 Assigned RPA Developer troubleshoots & updates the ticket with the next steps ![Pre 4-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Pre%204-1.png?width=56&height=56&name=Pre%204-1.png) 4 CoE Admin validates and performs appropriate steps ![Post 1-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Post%201-1.png?width=56&height=56&name=Post%201-1.png) 1 MindAssist provides 24/7, near real-time RPA bot supervision ![Post 2-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Post%202-1.png?width=56&height=56&name=Post%202-1.png) 2 MindAssist logs an incident with complete L1 Details in the ITSM platform upon issue. ![Post 3-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Post%203-1.png?width=56&height=56&name=Post%203-1.png) 3 CoE Admin delegates the ticket to a team member ![Post 4-2](https://www.mindfieldsglobal.com/hs-fs/hubfs/Post%204-2.png?width=56&height=56&name=Post%204-2.png) 4 Team members resolves it and updates the incident with keywords to trigger the bot ![Post 5-1](https://www.mindfieldsglobal.com/hs-fs/hubfs/Post%205-1.png?width=56&height=56&name=Post%205-1.png) 5 MindAssist identifies the pre-defined keywords, triggers the RPA bot, and logs deployment details  ## REQUEST A COMPLIMENTARY DEMO ![download_broser_bg (1)](https://www.mindfieldsglobal.com/hubfs/download_broser_bg%20(1).webp) ## Our Resources ![Blogs-Sep-11-2023-08-10-54-8687-AM](https://www.mindfieldsglobal.com/hubfs/Blogs-Sep-11-2023-08-10-54-8687-AM.webp) ## Blogs [ Read More ](https://www.mindfieldsglobal.com/blog) ![Report-4](https://www.mindfieldsglobal.com/hs-fs/hubfs/Report-4.jpg?width=736&height=606&name=Report-4.jpg) ## Reports [ Read More ](https://www.mindfieldsglobal.com/resources?tab=one) ![Case studies-Sep-11-2023-08-12-06-7600-AM](https://www.mindfieldsglobal.com/hubfs/Case%20studies-Sep-11-2023-08-12-06-7600-AM.webp) ## Case studies [ Read More ](https://www.mindfieldsglobal.com/rpa-casestudy) ![Testimonial-4](https://www.mindfieldsglobal.com/hubfs/testimial-4.webp) ## Testimonials [ Read More ](https://www.mindfieldsglobal.com/en/testimonials) ![events-Sep-11-2023-08-15-23-6066-AM](https://www.mindfieldsglobal.com/hubfs/events-Sep-11-2023-08-15-23-6066-AM.webp) ## Events [ Read More ](https://www.mindfieldsglobal.com/events)