Our Story

Mindfields partnered with Uniphore to expand its hyperautomation offerings. Uniphore is a Conversational Automation leader, and Mindfields is using its integrated platform to automate contact centers - from AI-powered chatbots to call analytics. It will assist in enhancing the Customer Experience (CX) and Employee Experience (EX) of our clients’ captive and outsourced business processes

Why Mindfields has partnered with Uniphore?

Mindfields has strong domain knowledge of hyperautomation and contact centers. Uniphore’s Platform brings comprehensive and integrated offerings in Conversational AI.

Our partnership with Uniphore will enable clients to:

Automate contact centers with an integrated solution
Onboard and train agents faster
Increase retention and productivity of agent
Pre-Call, During Call and Post-Call analytics
Manage actionable insights from emotional behaviour using video and AI analytics
Integrate with existing and conventional RPA platforms and other hyperautomation platforms like Process Mining to optimize investments in existing and emerging technologies

U - Self Serve

U - Assist

U - Analyze

Why Mindfields for Uniphore

Mindfields is a leader in Hyperautomation and Contact Centre advisory
Mindfields has prebuilt solutions on the Uniphore platform for

Onboarding
Post-Call Analysis
Compliance Management

Mindfields is certified partner with Uniphore-trained resources
Mindfields provides outcome-based pricing and bundles other components of hyperautomation such as RPA and Process Mining
Mindfields’ global presence in Australia, India, Philippines, UK, and US allows for a seamless global delivery model

Increase self-serve adoption rates

Accelerate agent onboarding

Improve productivity

Manage promises

Enhance accuracy

Automate call categorization & summary

Generate customer insights

Case Studies

BNP Paribas Cardif Optimized Customer Buy-In & Conversion for Credit Protection Products

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A global business process outsourcing deploys U-Analyze™ for 100% call monitoring and sentiment analysis

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International Banking Group Automates Compliance and Gains Insight into Every Investor Conversation

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University of Derby Streamlines Admissions Processing WithReal time Process Guidance

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Telefonica Automated Technical Support Using Dynamic Process Guidance Software

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Events - Webinar

How AI Is Defining Next Generation Customer Interactions

Speakers: Adam Spence, ANZ Head, Uniphore
Mohit Sharma, Founder & Exec Chairman, Mindfields

Over the past several years, contact centres have transformed from just being centres of operations/admin/transactional work to being centres of information dissemination for the end customers. This is further going to change to them transforming into profit centers. Mindfields did a webinar with Uniphore where the speakers discussed AI’s expanding role in defining and enhancing customer experience.

How AI Is Defining Next Generation Customer Interactions

ON-DEMAND WEBINAR

On 26th July 2022
4:00 PM

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Credentials

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