Mindfields partnered with Uniphore to expand its hyperautomation offerings. Uniphore is a Conversational Automation leader, and Mindfields is using its integrated platform to automate contact centers - from AI-powered chatbots to call analytics. It will assist in enhancing the Customer Experience (CX) and Employee Experience (EX) of our clients’ captive and outsourced business processes
Mindfields has strong domain knowledge of hyperautomation and contact centers. Uniphore’s Platform brings comprehensive and integrated offerings in Conversational AI.
Our partnership with Uniphore will enable clients to:
BNP Paribas Cardif Optimized Customer Buy-In & Conversion for Credit Protection Products
A global business process outsourcing deploys U-Analyze™ for 100% call monitoring and sentiment analysis
International Banking Group Automates Compliance and Gains Insight into Every Investor Conversation
University of Derby Streamlines Admissions Processing WithReal time Process Guidance
Telefonica Automated Technical Support Using Dynamic Process Guidance Software
Speakers: Adam Spence, ANZ Head, Uniphore
Mohit Sharma, Founder & Exec Chairman, Mindfields
Over the past several years, contact centres have transformed from just being centres of operations/admin/transactional work to being centres of information dissemination for the end customers. This is further going to change to them transforming into profit centers. Mindfields did a webinar with Uniphore where the speakers discussed AI’s expanding role in defining and enhancing customer experience.
On 26th July 2022
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