RPA Bot Exception Management Solution

MINDASSIST

24x7 automated monitoring of bots

Tracking and automatically creating a support ticket when a bot encounters an exception

Zero turnaround time for error reporting. Tickets are raised in real-time

In case of repeated bot exceptions, the latest bot run details are added to the existing ticket as comments

Triggering Email/Teams/Slack notification upon bot exceptions

Retriggering the bot directly from the support ticket

Ability to prioritize tickets, allocate them to groups, and capture custom details of the automated process

WHAT IS MINDASSIST?

MindAssist is a solution that enables customers to effectively manage RPA Bot exceptions by autonomously generating support tickets and reactivating the bot directly from the ticket. This enhances the robustness of business and IT automations developed using any RPA tool and an Integration Platform as a Service (IPaaS). It aligns with Mindfields' vision to reduce the overall cost of automation.

MindAssist uses the drag-and-drop feature of the custom connectors built and supported by Mindfields. It monitors bots running in production environments and tracks their status. As soon as a bot encounters an exception, it captures the relevant details of the issue and generates a ticket in an ITSM platform. It has the capability to trigger Email, Slack, and/or Teams notification of the ticket to appropriate stakeholders in real-time.

Post-resolution, the solution can retrigger the bot directly from the ITSM platform. The latest deployment details are captured in the ticket’s comment for reference.

The functionalities of MindAssist are modularly designed, allowing users to choose the components they'd like to use while discarding others that are irrelevant to them.

Our Credentials

SHANE RIGNEY

Integration and Automation Development Manager, Allens

“MindAssist provides us with peace of mind by offering continuous monitoring of our RPA bots. With the ability to receive alerts and track issues in our ticket management system, we can ensure the resiliency of our bots. In the event of any disruptions, the bot can be quickly restarted from the ticket. We are thrilled to explore additional integration opportunities with MindAssist to lower our total cost of ownership of automation initiatives, which will help us manage and expand our RPA capability more economically.”