WHAT IS MINDASSIST?
MindAssist is a solution that enables customers to effectively manage RPA Bot exceptions by autonomously generating support tickets and reactivating the bot directly from the ticket. This enhances the robustness of business and IT automations developed using any RPA tool and an Integration Platform as a Service (IPaaS). It aligns with Mindfields' vision to reduce the overall cost of automation.
MindAssist uses the drag-and-drop feature of the custom connectors built and supported by Mindfields. It monitors bots running in production environments and tracks their status. As soon as a bot encounters an exception, it captures the relevant details of the issue and generates a ticket in an ITSM platform. It has the capability to trigger Email, Slack, and/or Teams notification of the ticket to appropriate stakeholders in real-time.
Post-resolution, the solution can retrigger the bot directly from the ITSM platform. The latest deployment details are captured in the ticket’s comment for reference.
The functionalities of MindAssist are modularly designed, allowing users to choose the components they'd like to use while discarding others that are irrelevant to them.