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MindAssist is a solution that allows customers to manage RPA Bot exceptions by automatically raising support tickets and retriggering the bot from within the ticket. This helps businesses and IT teams build resilient automations using Automation Anywhere/UiPath and Workato's low-code platform.
The accelerator uses drag-and-drop feature of the custom connectors built and supported by Mindfields. It monitors bots running in production environments and tracks their status. As soon as a bot encounters an exception, it captures the relevant details of the issue and generates a ticket in an ITSM platform. It has the capability to trigger Email, Slack, and/or Teams notification of the ticket to appropriate stakeholders in real-time.
Post-resolution, the solution can retrigger the bot directly from the ITSM platform. The latest deployment details are captured in the ticket’s comment for reference.
The recipes in this accelerator are modularly designed, allowing users to choose the components they'd like to use while discarding others that are irrelevant to them.
24x7 automated monitoring of bots
Tracking and automatically creating a support ticket when a bot encounters an exception
Zero turnaround time for error reporting. Tickets are raised in real-time
In case of repeated bot exceptions, the latest bot run details are added to the existing ticket as comments
Triggering Email/Teams/Slack notification upon bot exceptions
Retriggering the bot directly from the support ticket
Ability to prioritize tickets, allocate them to groups, and capture custom details of the automated process
“MindAssist provides us with peace of mind by offering continuous monitoring of our RPA bots. With the ability to receive alerts and track issues in our ticket management system, we can ensure the resiliency of our bots. In the event of any disruptions, the bot can be quickly restarted from the ticket. We are thrilled to explore additional integration opportunities with MindAssist to lower our total cost of ownership of automation initiatives, which will help us manage and expand our RPA capability more economically.”
Integration and Automation Development Manager, Allens