Abhi Kadian
Head of Robotics & Intelligent Automation, Westpac
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Abhi Kadian is the Head of Robotics and Intelligent Automation Services at Westpac Banking Corporation. He is a veteran of automation, having spent the last eight years leading and scaling automation, low-code and process mining practices at Australia’s leading Banks. Abhi is educated as an Actuary. He also holds an MBA and is a certified Lean Six Sigma Black Belt.
Overview
Abhi Kadian, Head of Robotics & Intelligent Automation at Westpac, spoke about Westpac's automation success story and insights on "Scaling an Intelligent Automation Capability for Employee and Customer Good" at the Mindfields Automation Summit (MAS) 2023. Below are the key takeaways from the session.
- Intelligent automation involves bringing together various capabilities such as workflows, document digitization, machine learning models, robotics, and APIs.
- Westpac adopted a factory mindset and a service spirit to scale automation efficiently. They went against the grain by adopting a fully centralized model for automation.
- Automation in the bank has focused on creating capacity, automating control testing, and supporting employees during peak periods.
- Key lessons learned in automation include getting the automation model right, securing executive buy-in, and showcasing value through case studies.
- The future of automation involves the use of artificial intelligence, process mining becoming standard practice, citizen development, and leveraging advances in open AI.