Introducing Automation as a Service

Date : Aug 21, 2017 2:22:20 PM


Automation as a Service (AaaS) is set to disrupt the tech and professional services industry by democratising robotic process automation (RPA). Our one stop solution is available at a fixed price per process and is designed to make RPA more accessible to organisations. AaaS is based on our numerous successful clients implementations worldwide. 

 What is Automation as a Service?

Automation as a Service (AaaS) packages research, education, consulting and execution under a fixed price per process model. Our bundling of RPA services offers clients better value; streamlined delivery and peace of mind. The following video explains the AaaS offering in more detail.

 WHAT IS INCLUDED IN OUR automation as a service (AAAS) PACKAGE

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  • Robotics Process Automation Report 
  • Artificial Intelligence Report
  • 400+ Use Cases across various sectors
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  • Intermediate RPA Training
  • RPA Advanced Training
  • Business Analyst Training
  • Infrastructure
  • CoE Setup
  • CXO Level Workshop
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  • Customised RPA Workshop 
  • RPA High Level Process Scan 
  • Deep Dive Assessment 
  • Automation Enablement
  • Customised Board Paper 
  • MindPrice App
  • Contract Negotiation
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  • Scope requirements for RPA
  • Design, build, test and deploy RPA 
  • OCM (Organizational Change Management) for RPA
  • Define Infrastructure setup required for RPA 
  • Risk Management & Compliance 
  • Maintenance and support

Mohit circle.png“Businesses can now think about the outcomes they are seeking, rather than getting bogged down in the technology specifications and cost of initiating the RPA journey.”

- Mohit Sharma, Managing Director, Mindfields


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Client Stories - Matthew Tinker, Pepper Money

Date : Aug 21, 2017 2:07:00 PM

Matthew Tinker, Head of Innovation at Pepper Money talks about his experience working with Mindfields on their Robotics Process Automation projects.

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30 lessons I have learned from 30 months of RPA engagements around the world

Date : Jul 7, 2017 11:49:22 AM


Its not often that you find solid business advice in a clip from Family Guy, but this one shows an often overlooked point about the increasingly ambitious aims for robotic process automation … while there may be numerous complex ways to design a smart robot, we still only need one smarter human to kill it ‘by mistake.’

Source: This video is property of FoX Studios

By virtue of working alongside and advising some of the earliest adopters of robotic process automation (RPA) I have observed at first hand the things companies have tried, and seen what has worked, and just as importantly what hasn’t.

I see it as Mindfields responsibility as a leader in the RPA field to share the lessons we have learned with the community ... lets get great at this together.

The RPA journey for us over the last 30 months has been both fascinating professionally and an unbelievable boost for my Frequent Flyer points, which are compounding by every month.

This is truly a global community, learning about and adopting new methods, and I am proud that our company, from Sydney Australia, is now advising clients in a diverse array of locations.

Singapore, Dubai, Amsterdam, London and the US are just some of the increasing number of stamps in my passport, and as the diversity of clients grows, the lessons grow also. Our first ever RPA client is now the world’s largest employer of a “robotic workforce,” and has given us many insights, which are included among the list below.

Please view this list as a kind of open source download, that I share happily with others out there embarking on an RPA journey (or thinking of doing so.)

The length of the list means I will keep the lessons brief, but I am more than happy to discuss any ideas in more detail … so feel free to message me.

  1. FFF- First Fail Fast
  2. LAD- Learn Adapt Deliver
  3. Automate gain areas not pain areas
  4. There are now real reasons not to work with traditional outsourcing 'partners'?
  5. But there are great benefits from some new ways of working with outsourcing 'partners'?
  6. Take all the hype about of RPA and halve it when assessing what it can do right now for your organisation. Most of RPA benefits are overestimated for short term but underestimated in medium to long term.
  7. Take the time to inform and educate people impacted by RPA – simplify it – remove the “Robo-Language”… it really doesn’t help.
  8. Process documentation will be lacking and knowledge lost as people move on, so record everything and do not make humans an excuse for failed automation.
  9. Businesses don’t necessarily understand data structure that well – as an advisor I test what they tell me, in-house execs need to do the same with their colleagues.
  10. People will feel threatened by the changes, don’t shy away from difficult conversations  be open, honest and supportive.
  11. Taking the robot out of human.
  12. Have a clear driver and business case for automation … this isn’t something to do, just because it is fashionable.
  13. Taking a bottom up approach as workers who feel ownership of a change will work for it, not against it.
  14. Automation projects should be quick and fast …, think of it more like a T20 cricket match not a five-day Test match
  15. Segment processes into different categories., I see this akin to how you would treat a pet vs cattle … some will require care and attention ...some will be killed everyday
  16. Bots are no more immortal than humans, and this is an area of trial and error still. As such organisations must always have a plan for a reverse transition to human or to a smarter RPA tool as market will evolve very fast.
  17. Internal organisational dynamics management is important … humans still define the success of these initiatives, even though we are talking robots.
  18. Aim for the number of bots to be at least 15% of the current workforce. If you are going to make a change like this it needs to be worthwhile and not be viewed as tinkering around the edges.
  19. Different strategies are needed for different operating models … all businesses are different so no “one-size-fits-all” approach is possible (unfortunately for me!)
  20. You must manage change and risk frameworks rigorously.
  21. There is a vibrant software scene underpinning RPA, organisations would be best advised to adopt a multiple RPA toolset in a portfolio.
  22.  Automate smartly and modularly.
  23.  Maintain and challenge meaningful human control (MHC) over processes.
  24. Smart bots require smart humans … and will for the foreseeable future.
  25.  Always plan for the next steps after Automation, this isn’t the end game.
  26. Minimise learning and set up costs, these are experiments in the eyes of many, so keep the financial outlay down.
  27. Negotiate Success and fixed price engagements with any external consulting organisations you work with.
  28. Automate first before refining to make operations leaner.
  29. Keep an eye on advancement/developments in areas like machine learning, relevant APIs or AI while building bots, the rate of change and advance is both exciting and dizzying.
  30. Hire smart consultants (you already know where to find one!) or empower your own employees rather than breaking the bank for expensive consulting firms that can’t give your company the individual consideration it needs.

More lessons will unfold, of course as the current generation of robots move through their own lifecycle from birth to retirement. The cycle is getting faster, and the benefits offer up huge opportunities if approached sensibly.

More posts will follow from me as we continue to advise others and also automate our RPA advisory business … there promises to be much to see along the way!


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Client Stories - Deborah Hadwen, TCS

Date : Jun 12, 2017 4:24:00 PM

To enable us to 'Grow for Tomorrow' and learn from every engagement, Mindfields engaged an independent advisor, Deborah Hadwen, Chief Executive Officer of Tata Consultancy Services (TCS) to understand and receive valuable client feedback.

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Client Stories - Adrianna Sheedy, ING Direct

Date : May 17, 2017 3:34:00 PM

Adrianna Sheedy, Executive Director of ING Direct (Australia) shares her positive RPA experience with Mindfields.

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VIDEO: Automation of New Hires Onboarding Process

Date : Apr 18, 2017 10:43:00 AM

This video demonstrates the robotic automation of the new hires onboarding process. It shows how robotic software can read, enter and validate data in different systems.

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VIDEO: Automation of Talent Acquisition Process

Date : Mar 15, 2017 11:52:00 AM

This video demonstrates the robotic automation of the Talent Acquisition Process. It shows how robotic software can read, enter and validate data in different systems.

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12 key takeaways on Setting up the Centre of Excellence for RPA

Date : Feb 22, 2017 9:00:00 AM

As more and more organisations grab the bull by the horns and start their journey towards using robotic process automation (RPA) a wealth of early-adopter case studies are starting to emerge to help guide the trek

Mindfields has clients at all the different stages and is documenting the challenges and discoveries to make the journeys of future clients as smooth as possible.

In order to start sharing some of this knowledge, we have been running webinars, including one titled  "Setting up the Centre of Excellence (CoE) for RPA - What, Why and When"

A full recording of the webinar and presentation can be accessed at any time by clicking here.

This event included the thoughts of David Thurkle, who has been instrumental in setting up a CoE at National Australia Bank, one of Australia’s largest institutions, which also has a presence in Europe.

He shared both his experiences and his thoughts on a wide-ranging array of questions submitted by webinar registrants.

We also discussed the findings of five polls, which had been conducted during the webinar among the participants from leading top 100 Global organisations.

We chose this topic as most of the clients that are starting or have started on RPA have approached us to seek advice on setting up a Center of Excellence.

Is there a requirement to have COE for RPA?

12 key takeaways from "Setting up the Centre of Excellence for RPA"
  1. There is no standard definition or composition for a successful CoE. Its construct and content differ depending on factors such as the industry vertical and operating model. It is also a different approach within processes that were already outsourced or offshored (including captive centres) compared to onshore and in-house processes.

  2. A CoE should be used to promote and maintain existing organisational dynamics and to sustain current and future RPA initiatives. It should establish a strong relationship with the technology teams early and make sure tech staff are part of the CoE. Navigating the change management and support landscape in technology can be complex and the relevant staff are a key part of the overall success of RPA at an enterprise scale

  3. Ownership of the CoE should reside mainly within the business, rather than any specialised IT group that may exist. Most respondents to our survey felt that it is best to report in to a chief operating officer if one exists in the organisation.
  4. Most organisations are only starting to set up a CoE after a proof of concept has been successfully completed.Who should the COE of RPA report to?When should an organisation create a COE for RPA?

  5. Establishment of the CoE should be driven by the pace at which the organisation wants to expand its RPA delivery capacity and increase the delivery velocity.

  6. Organisations are tending to opt for a centralised CoE structure in the initial phase of their journey, before moving to a decentralised structure in the medium to long term.

  7. If set up correctly the CoE provides a great incubator for the development of RPA skills for the enterprise.

  8. The CoE for RPA should be upgraded to include machine learning, cognitive computing and artificial intelligence as the organisation’s journey progresses.

  9. Before marketing the idea of RPA to the broader organisation the CoE should have demand management capabilities, as everyone tends to want to get in first. Business units can get very creative with RPA and demand will pick up quickly.

  10. The CoE should layout guidelines for the prioritisation of processes for automation. This should include business case tracking, RPA software selection, license allocation, hardware asset allocation, coding standards, training and resource (talent) management.

  11. It is important for the CoE to have an early engagement with colleagues within risk management, security, and other control groups. This should include auditors (both internal and external).

  12. All processes should be prepared with the acceptance that at some point a reverse transition to human interaction – or a better brand of RPA software – may be required.

Of course viewing the full proceedings of our event will put these points in a more complete context, and you will also see that there were many more valuable ideas shared on the day.

This was our third webinar in a series of initiatives to guide our network on the latest in RPA and AI with senior executives who have lived through it. We have automated more than 750 processes and we too have failed initially. But now, in last 24 months – 100% of our clients have a successful RPA journey to share.

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VIDEO: Automation of Vendor Reconciliation Process

Date : Dec 21, 2016 11:16:00 AM

This video demonstrates Robotic automation of the Vendor Reconciliation Process. It shows how robots can read, validate, and compare vendor statements with vendor accounts in SAP by running a macro to find unmatched invoices. Unmatched invoice details can then be emailed directly to Accounts payable and the vendor.

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Top 9 key takeaways from the webinar on Rapid RPA

Date : Dec 16, 2016 9:00:00 AM

Our Rapid RPA webinar focused on lessons learned and how to build a business case for robotic process automation (RPA). Overall, we received an overwhelming response with participants across the globe:

  • 84% participants were from US who took part at 1900hrs EST
  • 5 polls-87.5% response
  • Average time spent by participants-51 minutes

Top 9 key takeaways from Rapid RPA WEBINAR

  1. FFF- First Fail Fast
  2. LAD- Learn Adapt Deliver
  3. How not to work with outsourcing 'partners'?
  4. How to work with outsourcing 'partners'?
  5. Take all the hype of RPA and halve it
  6. Spend time to inform and educate people on RPA – simplify it – remove the “Robo-Language”.
  7. Process documentation will be lacking and knowledge lost as people move on
  8. Business don’t necessarily understand data structure that well – test what they tell you
  9. People will feel threatened – be open, honest and supportive

We had 5 polls during the webinar, including:

What are your drivers for Rapid RPA implementation?
What was the biggest hurdle in your RPA journey?

We received more than 78 questions before the webinar. I am just sharing some of them- you need to watch the recorded webinar to get answer to most of 78 questions.

  1. What processes are well suited for Rapid RPA and what are not?
  2. How ‘rapid’ should a Rapid RPA be? Please provide examples of processes you have ‘rapidly’ automated and Why? 
  3. What role would you see a consulting firm would play in Rapid RPA?
  4. What did not you know when you started that you wish you would had?
  5. How do you get offshore providers to do RPA? How owns the benefits? 
  6. What are your views on treatment of Setup and scripting costs for Rapid RPA in business case? 

Many t
hanks to Leanne (Lee) Ward for sharing her Rapid RPA journey experiences.

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